Delete your account
Mathura Nagar Nigam Garbage Management System — Citizen App
The fastest way
Open the Citizen App, go to Profile, and choose Delete account at the bottom of the screen. You will be asked to type your mobile number to confirm. The account is deleted immediately.
If you no longer have the app
Either of these works:
- Sign in here and delete it. Sign in with your mobile number, and use the delete option on your profile page. You will receive a one-time password by SMS, which is how we confirm the request comes from you.
- Write to us. Send a request from your registered mobile number, or by post, to deleteaccount@iipl.co.in — Mathura Nagar Nigam, Mathura Nagar Nigam. Include the mobile number the account is registered under. We act on written requests within 30 days.
What happens
| Deleted | Kept |
|---|---|
| Your mobile number, name, email address and postal address. Every signed-in session, on every device. Notifications addressed to you. The one-time passwords sent to your number. | The complaints you registered — their text, location, photographs and resolution history — with your identity removed. They become anonymous municipal records. |
We keep the complaints because they are public records of municipal service delivery and Nagar Nigam records policy requires them to be held for seven years. Once your identity is removed they cannot be traced back to you. This is explained in full in sections 10 and 11 of the privacy policy.
If a complaint of yours is still open, it will still be worked on and closed, but staff will no longer be able to contact you about it. If you want an update first, wait until it is closed before deleting your account.
Your mobile number is released when the account is deleted, so you can register again later from the same phone. The new account starts empty — the old complaints stay anonymous and will not reappear in it.
Questions
Contact Grievance Officer Name (Grievance Officer) at grievance@iipl.co.in, 1234567890.
खाता हटाना
सबसे तेज़ तरीक़ा: नागरिक ऐप में प्रोफ़ाइल खोलें और सबसे नीचे खाता हटाएँ चुनें। पुष्टि हेतु आपसे अपना मोबाइल नंबर लिखने को कहा जाएगा। खाता तुरंत हट जाता है।
यदि आपके पास अब ऐप नहीं है: यहाँ अपने मोबाइल नंबर से साइन इन करें और प्रोफ़ाइल पृष्ठ से खाता हटाएँ; अथवा अपने पंजीकृत मोबाइल नंबर से deleteaccount@iipl.co.in पर अनुरोध भेजें। लिखित अनुरोध पर हम 30 दिनों के भीतर कार्रवाई करते हैं।
क्या हटता है: आपका मोबाइल नंबर, नाम, ईमेल और पता; सभी डिवाइस पर आपके सत्र; आपको भेजी गई सूचनाएँ। क्या रहता है: आपके द्वारा दर्ज शिकायतें — उनका विवरण, स्थान, फ़ोटो और समाधान इतिहास — परंतु आपकी पहचान हटाकर। नगर निगम अभिलेख नीति के अंतर्गत इन्हें सात वर्ष तक रखना आवश्यक है, और पहचान हटने के बाद इन्हें आप तक नहीं जोड़ा जा सकता।
यदि आपकी कोई शिकायत अभी खुली है, तो उस पर कार्य होकर वह बंद की जाएगी, परंतु कर्मचारी उस विषय में आपसे संपर्क नहीं कर सकेंगे। खाता हटाने के बाद वही मोबाइल नंबर पुनः पंजीकरण के लिए उपलब्ध हो जाता है।